Shipping Policy
At Preeva Naturals, we want your order to reach you safely and on time.
Shipping Coverage
Preeva Naturals currently ships to serviceable locations across India.
Serviceability for a particular pin code is determined by our shipping partner at the time of order placement and may vary from time to time.
Our Shipping Partner
All orders placed with Preeva Naturals are shipped using Shiprocket, our logistics partner, which works with multiple courier providers to deliver your order.
The specific courier used for your order is assigned automatically by Shiprocket based on your delivery location and serviceability.
Order Processing Time
Orders are usually processed and handed over to our shipping partner within the applicable processing time after the order is placed and confirmed.
Orders placed on weekends or public holidays may be processed on the next working day.
Estimated Delivery Time
Delivery timelines depend on your location and are provided as an estimate by our shipping partner.
While we aim to have every order delivered within the estimated time, actual delivery may take longer due to courier delays, weather, regional restrictions or other circumstances beyond our control.
Shipping Charges
Applicable shipping charges, if any, are calculated at checkout and clearly displayed before you complete your order.
From time to time, we may offer free shipping on orders that meet a minimum order value, as communicated on our website.
Order Tracking
Once your order is shipped, you will receive a tracking number and a tracking link via email, SMS or WhatsApp, generated through Shiprocket.
You can use this tracking link to check the real-time status of your shipment.
Delayed, Lost or Undelivered Shipments
If your shipment appears delayed, lost in transit or shows a delivery status that does not match what you have received, please contact our customer support team with your order details.
We will coordinate with Shiprocket and the assigned courier partner to investigate and resolve the issue.
If You Face a Shipping Issue
To report a shipping issue, contact us with:
- Full name
- Order number
- Mobile number
- Tracking ID (if available)
- Description of the issue
Contact Us
For shipping-related questions or issues, please contact: