Return Policy

Return Eligibility

Products purchased from Preeva Naturals are eligible for return only when the return request meets the conditions mentioned in this policy.

The product must be unused, unopened and in its original condition unless the return is being requested due to a damaged, defective or incorrect product.

No Return After the Applicable Delivery Period

A return request must be raised within the applicable return period from the date of delivery.

Once the applicable return period has expired, the order will not be eligible for return.

Return requests made after the applicable period may not be accepted.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact Preeva Naturals customer support as soon as possible after delivery.

You may be required to provide your order details and photographs or other information related to the product so that the issue can be reviewed.

Product Condition

Returned products must be in their original condition whenever applicable.

Products that have been excessively used, intentionally damaged or altered may not be accepted for return.

Return Approval

All return requests are subject to verification.

Preeva Naturals reserves the right to approve or reject a return request based on the condition of the product and the applicable terms of this policy.

Refund

If a return is approved and a refund is applicable, the refund will be processed according to the applicable refund procedure.

The time required for the refund to reflect may depend on the applicable processing system.